Help / FAQs

About FARM-Africa E-cards

Why send FARM-Africa e-cards?
How do I buy FARM-Africa e-cards?
How much does it cost?
Can I create a corporate account?
Can I send more than one e-card at a time?
I am unable to view the e-cards
I sent a card and it wasn’t received

About FARM-Africa

What is FARM-Africa?
Where does FARM-Africa work?
What is the history of FARM-Africa?
What does the 'F.A.R.M.' in FARM-Africa stand for?
How is FARM-Africa funded?
How does FARM-Africa spend its money?
Can't find the answer to your question?
Unsatisfied with your service?

Why send FARM-Africa e-cards?

E-cards are a fast, easy and fun alternative to traditional cards. Simply select the card you want to send, select the email address, and the recipient will receive a colourful animated e-card, with a message personalised by you! And the best thing is you can send your e-card to as many people as you want, so there’s no need to spend hours hand writing envelopes and cards.

How do I buy FARM-Africa e-cards?

You can buy FARM-Africa e-cards using credits from your account - so before you can send an e-card you need to create your account. This contains a username (your email address) and a password, and is somewhere you can store any credits you have purchased. You need one credit to send one e-card.

Buying credits is very straightforward and can be done by logging in to your account and clicking on the link to buy credits using our secure payment page. You can store credits in your account to use at a later date.

How much does it cost?

Individuals can send up to 50 e-cards for only £20. Just think how much you'll save on postage!

Our price structure is as follows:

1 card - £1.00
Up to 3 cards - £2.50
Up to 5 cards - £4.00
Up to 20 cards - £12.00
Up to 50 cards - £20.00

Can I create a corporate account?

Yes! And as corporate account holder you can take advantage of the following special features:

You can upload your company logo onto the inside page of any of our designs – perfect for sending to clients and colleagues. And to make things easier you can upload your mailing list using a CSV file.

You can also create sub accounts for your staff and colleagues, so they can send corporate e-cards on behalf of the company.

And the benefits don’t end there. Please contact us if you would like to create your very own e-card. Either choose your own design, or we can help you find a suitable one. This will of course be for your own exclusive use.

Click here to set up a corporate account (remember to select the corporate option).

If you have any questions about our corporate accounts, or would like to find out more about the bespoke design service please contact the Corporate Team on +44(0) 20 7067 1245 and we will be happy to help (Monday to Friday 9.00am to 5.00pm).

Can I send more than one e-card at a time?

Yes! That's the great thing about sending FARM-Africa e-cards - you can send them to as many people as you want - without having to handwrite the address each time!

Even if you send lots of cards at once, each recipient will only see their name displayed in the ‘To:’ field. So no need to worry about losing that personal feel!

I am unable to view the animated version of the e-card

You need a Flash 8 Player to view our e-cards. Don't worry! You can install it by clicking here

If your recipient does not have Flash 8 Player installed, they will receive a static version of the e-card (so they will still be able to see the card you have sent) along with a prompt to install Flash 8 Player so they can see an animated version of the card.

I sent a card and it wasn't received

Most missing emails are due to typing errors in the email address! So the first thing is to check you have entered the correct details.

E-cards may sometimes get caught in junk mail or spam folders. Unfortunately, this is something that we can't prevent. Please ask the recipient to check these folders.

If you or your friends are still having difficulty locating your e-card, please contact our Supporter Services Team here or phone us on +44(0) 20 7430 0440, Monday to Friday 9am to 5pm.

What is FARM-Africa?

FARM-Africa is a specialist, non-governmental organisation that works with marginalised farmers and herders in Africa. We aim to reduce poverty through developing innovative approaches to natural resource management, helping African farmers find their own way out of poverty. We were established in Kenya in 1985.

We are a registered charity in the UK (Registered Charity Number 326901) and a registered company (Registered Company Number 01926828).

Where does FARM-Africa work?

FARM-Africa currently works in Ethiopia, Kenya, Tanzania, Uganda and Southern Sudan.

What does the 'F.A.R.M.' in FARM-Africa stand for?

It stands for Food and Agricultural Research Management, reflecting our aim to research better agricultural and natural resource practices in partnership with rural communities.

How is FARM-Africa funded?

FARM-Africa receives funding from a variety of donors. Sources of its charitable income include:

Institutional donors; such as the UK Government’s Department for International Development, the European Union and the Big Lottery Fund
Direct marketing appeals, ethical giving and legacies
Foundations and companies based in the UK, Europe, the USA and in Africa
Committed giving (individuals who give via direct debit or standing order on a regular basis)
Community fundraising
Other income sources. This includes merchandise sales such as e-cards

How does FARM-Africa spend its money?

In 2008, we spent £6.371 million – 82% of expenditure was spent directly on our programmes, with the remaining 18% being spent on governance and generating funds.

Can't find the answer to your question?

If you haven't found the answer to any of your questions here please contact the Supporter Services Team here or phone us on +44(0) 20 7430 0440 and we'll be happy to help you (Monday to Friday 9am to 5pm).

Unsatisfied with your service?

FARM-Africa is a member of the Fundraising Standards Board, and is committed to best practice in fundraising. As such, we aim to adhere to the Codes of Fundraising Practice, as established by the Institute of Fundraising (www.institute-of-fundraising.org.uk). If you have a complaint about FARM-Africa's fundraising, please address it to Helen Bailey, FARM-Africa, Clifford's Inn, Fetter Lane, London, EC4A 1BZ and we will endeavour to acknowledge your complaint within seven working days.

All complaints are fully investigated within three months and if you are dissatisfied with our response at the end of that process, you can refer the matter for further investigation by the Fundraising Standards Board. Full details of this process will be sent with our acknowledgement of any initial complaint.